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What does count as an emergency?

To keep it plain and simple: your website is down, and no one can access it. You are totally unable to sell tickets.

What does not count an emergency?

• Some customers can't access your website - We recommend suggesting that they try a different browser or device.
• Your website is not showing some of your latest changes or ticket counts - Try clearing your cache.
• You would really like a new feature to be added - Sorry, this does not count as an emergency.
• There is an issue with marketing software or a third-party plugin - this is not an emergency; you will need to make do with what you have until the next working day.
• Your website is not accepting payments - contact your payment provider if you are having issues with your payment gateway or processing payments on your website. There typically isn't much we can do to help if the problem lies with your payment provider.
• I don't know how to use a feature - the answers for this are in the knowledgebase.