To keep it plain and simple: your website is down, and no one can access it. You are totally unable to sell tickets.
What does not count an emergency?
Some customers can't access your website - We recommend suggesting that they try a different browser or device.
Your website is not showing some of your latest changes or ticket counts - Try clearing your cache.
You would really like a new feature to be added - Sorry, this does not count as an emergency.
There is an issue with marketing software or a third-party plugin - this is not an emergency; you will need to make do with what you have until the next working day.
Your website is not accepting payments - contact your payment provider if you are having issues with your payment gateway or processing payments on your website. There typically isn't much we can do to help if the problem lies with your payment provider.
I don't know how to use a feature - the answers for this are in the knowledgebase.
Please note: abuse of the emergency system will result in access to the feature being revoked.
We hope each and every one of you have a very Merry Christmas and a Zappy New Year!
We want to thank everyone who has worked with us and supported us this year!
Just a reminder that our team will be off enjoying the festivities from 5pm on the 21st of December 2021 until 9am January 5th 2022!
For existing premium support customers, during this period there will be limited cover for Emergencies only (excluding the 24th, 25th, 26th & 31st of December and the 1st of January, when our team will be spending time with their families). SLA times will be longer than usual. Non-emergencies will be dealt with in January.
If you have any issues during this period, please first of all consult the knowledgebase.